Privacy policy

Privacy Policy

Last updated: 16 August 2026

Whisker&co is a trading name of Khilan Patel.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with Whisker&co.

Automated decision-making and profiling: We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects. Some of our service providers and advertising platforms may use data for analytics, measurement or advertising purposes

1. Who We Are

Whisker&co
Trading name of Khilan Patel

26 Clayburn Road
Hampton
Peterborough
PE7 8GL
United Kingdom

Email: Whiskercoo@gmail.com

2. Information We Collect

Depending on how you interact with our website, we may collect:

Your name
Billing and delivery address
Email address
Telephone number, where provided
Order and purchase information
Payment and transaction information
Information you provide when contacting customer support
Information provided when requesting a return or refund
Device and website usage information, such as IP address, browser type and pages visited
Information collected through cookies and similar technologies

We do not normally have access to your full payment card details when you make a purchase through our payment providers.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Process payments
Arrange delivery
Provide customer support
Process returns, refunds and exchanges
Communicate with you about your orders
Maintain and improve our website and services
Prevent fraud and protect our store
Meet our legal and regulatory obligations
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

4. Legal Bases for Processing

Where applicable, we process your information on the following legal bases:

Contract: where processing is necessary to fulfil an order or provide a service you have requested.

Legal obligation: where we are required to process or retain information to comply with the law.

Legitimate interests: where processing is necessary for legitimate business purposes, such as operating our website, preventing fraud, improving our services and responding to enquiries.

Consent: where you have given us permission to use your information for a particular purpose, such as certain marketing communications or non-essential cookies.

5. Who We Share Information With

We may share personal information with service providers where necessary to operate our business, including:

Shopify and ecommerce service providers
Payment processors
Delivery and postal providers
Website, hosting and technology providers
Customer service and communication providers
Fraud prevention and security providers
Professional advisers where necessary
Government authorities or law enforcement where legally required

We only share information where there is a legitimate reason to do so and, where required, appropriate safeguards are used.

6. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Fulfil orders
Provide customer support
Maintain appropriate business records
Comply with legal, tax and accounting requirements
Resolve disputes
Prevent fraud

When information is no longer required, we will securely delete or anonymise it where appropriate.

8. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where applicable, support marketing.

Some cookies are necessary for the operation and security of our website.

Where consent is required for non-essential cookies, we will request consent in accordance with applicable law.

9. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of your information
The right to request restriction of processing
The right to object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent

To exercise your rights, contact:

Whiskercoo@gmail.com

We may need to verify your identity before completing certain requests.

10. Marketing

If you subscribe to marketing communications, you can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us at Whiskercoo@gmail.com.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be posted on this page.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first at:

Whiskercoo@gmail.com

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

15. Contact

Whisker&co
Trading name of Khilan Patel
26 Clayburn Road
Hampton
Peterborough
PE7 8GL
United Kingdom